By: Swilt

Hey guys thanks for this, I have been battling this issue for a long time and all I did to get it resolved was to call the above number (1-800-509-9904) and request it be unlocked. They seemed bewildered that I got their number but when asked if I got a request, I said yes. Presumably there is a vetting process I curtailed by calling them directly.
Needless to say it ended up resulting in an email in 48 hours as they promised followed by a phone call back and getting it unlocked permanently WITHOUT having to re-subscribe and cancel.
Good luck!