[cont’d] The rep said no problem I’ll transfer you to the proper dept. He’s gone for a bit, then comes back & says I am really sorry but the rep I spoke with, she says you can’t get your phone unlocked EVEN if you pay off your contract [even he was flabbergasted]. Why: B/c paying off my contract is cancelling it which isn’t the same as my contract automatically ending, therefore they won’t unlock my phone. ????
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